“Company”, “we”, “us” means MIB Worldwide. “Client”, “you” means the person or entity making the booking. “Booking” means a confirmed reservation for chauffeur services.

By submitting a booking request and accepting these Terms, you enter into a binding agreement with us, on behalf of yourself and all passengers in your party. A contract is formed only when we issue a written booking confirmation — a request alone does not reserve a vehicle.

Where specific terms are stated in your written quotation or confirmation, those terms take precedence over these general Terms. We reserve the right to amend these Terms; the version in force at the date of your confirmation governs that booking.

We provide pre-booked private hire chauffeur services only. Our vehicles are not taxis, cannot be hailed in the street, and every journey must be booked in advance through official MIB Worldwide channels.

Bookings made directly with a chauffeur are invalid and are not covered by our insurance or these Terms. Chauffeurs are not permitted to accept direct bookings or collect fares.

All vehicles and drivers are licensed and insured for hire and reward in accordance with the Private Hire Vehicles (London) Act 1998 and the requirements of the relevant licensing authority.

Prices displayed on this website are “from” rates and are indicative only. Your final price is the amount stated in your written booking confirmation.

• Minimum hire is three (3) hours for hourly bookings unless otherwise agreed in writing.
• Hourly hire is charged base to base — you are charged for our journey to you and from you, not only the time you are in the vehicle.
• Hourly bookings include a mileage allowance of 10 miles per hour (e.g. a 4-hour booking includes 40 miles). Unused mileage cannot be carried forward. Excess mileage is charged at the applicable rate.
• Hourly bookings must conclude in the city in which they originated unless agreed in writing.

Quoted fares include fuel and the chauffeur. Congestion Charge, ULEZ, tolls, parking and airport fees are included only where expressly stated; otherwise they are recharged at cost. Prices may be subject to VAT where applicable.

Where an online or written quotation is clearly and obviously incorrect due to a calculation error, we reserve the right to issue a corrected quotation or cancel the booking and refund in full.

Unless a credit account has been agreed in writing, payment is due in full before the journey commences.

Additional charges incurred during a journey — waiting time, extra stops, extended hours, excess mileage or parking — are payable before the end of the journey or invoiced within 48 hours of completion.

By providing card details you authorise us to charge for all services rendered, including additional charges properly incurred under these Terms.

Account clients: invoices are payable within 14 days. We reserve the right to charge interest at 4% above the Bank of England base rate and to recover reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

We may require a deposit or pre-authorisation for prestige vehicles, weddings and multi-day bookings.

Complimentary waiting time is included as follows:

Airport waiting time begins from the actual landing time, not the scheduled pick-up time. We monitor flights in real time and adjust the pick-up accordingly. There is no charge for a delayed flight itself — only for waiting beyond the free allowance once landed.

Beyond the complimentary period, waiting time is charged at £15 per 15 minutes (or part thereof), plus any parking charges incurred. Prestige vehicles (Rolls-Royce, Maybach) are charged at the applicable hourly rate of that vehicle.

No-shows. Where no contact is made by the Client, the chauffeur is released and the booking is treated as a no-show after:

• 30 minutes past the agreed time at a standard address;
• 90 minutes past actual landing at an airport (inclusive of the 60 minutes' free waiting);
• 40 minutes past the agreed time at an event, function or venue collection.

A no-show is charged at 100% of the fare, plus waiting time and parking incurred. No refunds are issued for no-shows.

Cancellations must be made in writing to info@mibworldwide.co.uk and are effective only once acknowledged by us.

Cancellations made within the applicable notice period are charged at 100% of the fare. For weddings and multi-vehicle bookings cancelled between 7 and 14 days before the date, 50% of the fare is charged and any deposit is non-refundable.

Where a vehicle has already been dispatched, a charge will apply reflecting the time and distance travelled by the chauffeur up to the point of cancellation, regardless of the notice period.

Amendments made at least 3 hours before pick-up are free of charge, subject to availability. Amendments made less than 3 hours before pick-up may incur a charge, and may be treated as a cancellation and rebooking where the change is material.

Partially completed journeys and unused hours on an hourly booking are non-refundable. Refunds are processed to the original payment method within 10 working days.

Where we are required to collect a Client within 4 hours of dropping them off, the booking is treated as a wait-and-return service and waiting time is charged accordingly.

Rates are subject to change. Any change will be notified before we accept an affected booking; confirmed bookings are not repriced.

The chauffeur has absolute discretion to refuse carriage, or to terminate a journey immediately and without refund, where a passenger is abusive, intoxicated, behaving unlawfully, or presents a risk to safety.

Smoking, vaping and the use of illegal substances are strictly prohibited in all vehicles. Alcohol may not be consumed in the vehicle unless expressly authorised in advance. Loud music is not permitted.

You are liable for the cost of any damage or soiling caused by you or your passengers:

Seat belts must be worn at all times where fitted. Animals may only be carried with prior approval.

Passenger and luggage capacities stated for each vehicle are maximums and must not be exceeded. Chauffeurs will not overload vehicles or carry luggage on passenger seats. Passengers or luggage exceeding the booked capacity may be refused travel on safety grounds, with no refund due.

Child and booster seats are available on request and must be specified at the time of booking. It is your responsibility to notify us of each child's age and weight.

Luggage is carried at your own risk. We do not accept liability for damage to luggage or personal belongings save where caused by our negligence.

We take all reasonable steps to arrive on time and complete each journey as booked. However, we cannot guarantee journey times and are not liable for delays caused by traffic, road closures, weather, accidents, breakdown, industrial action, security restrictions, acts of government, or other events beyond our reasonable control.

You must allow sufficient time for airport departures and time-critical events. If in doubt, contact us for advice on recommended departure times. We accept no liability for missed flights, trains, connections, meetings or appointments.

Where a booked vehicle becomes unavailable for operational reasons, we reserve the right to substitute a vehicle of an equivalent or higher standard. This does not constitute non-performance.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

Subject to the above, our total liability arising out of or in connection with any booking shall not exceed the total fare paid for that booking.

We shall not be liable for indirect or consequential loss of any kind, including loss of profit, loss of business, loss of contract or loss of opportunity.

We maintain all insurance required for our operations. You are responsible for insuring any goods or valuables you carry.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

Items left in a vehicle will be held for 30 days. We will make reasonable efforts to return items and a delivery charge may apply. We accept no liability for items left in our vehicles.

We process personal data (name, contact details, journey details) solely to deliver and administer your booking, in accordance with the UK GDPR and the Data Protection Act 2018. Our lawful basis is the performance of a contract.

We do not sell your data or share it with third parties without your consent, except where required by law or where necessary to fulfil your booking. Data is retained only as long as necessary for legal, accounting and operational purposes.

You have the right to access, correct, or request erasure of your data by contacting info@mibworldwide.co.uk.

Complaints should be made in writing to info@mibworldwide.co.uk within 7 days of the journey. We will acknowledge within 5 working days and aim to resolve within 28 days. Unverified complaints made outside this window may not be considered for refund.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.